Privacy Policy
Whole Health Advisors (“we,” “our,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using this site or submitting forms, you agree to this Policy.
1) Information We Collect
- Contact & Basics: name, phone, email, ZIP/county, age, household size, and coverage preferences.
- Coverage context: current insurer/plan type, enrollment timing, and non-sensitive notes you share.
- Technical data: IP address, pages viewed, timestamps, and device/browser details (used for security and site analytics).
Please do not submit sensitive medical details through our forms. If needed, we will request secure methods for any protected information.
2) How We Use Information
- Provide independent coverage guidance and enrollment support.
- Compare options with major insurers and select hospital systems in Florida.
- Verify provider networks and estimate potential costs.
- Contact you by phone, text, or email regarding your request.
- Improve our services, site functionality, and security.
3) Legal Bases (where applicable)
We process your information with your consent, to fulfill your requests (pre-contractual steps), and for our legitimate interests (e.g., fraud prevention and service improvement).
4) Sharing & Disclosures
- Service providers: trusted vendors for hosting, security, analytics, and communication (bound by confidentiality obligations).
- Plan research: information necessary to compare options with insurers/marketplaces—only with your direction.
- Legal/safety: to comply with law, enforce our terms, or protect rights, safety, and security.
- No sale of personal information: we do not sell your personal data.
5) Data Retention
We keep information only as long as needed for the purposes above, to comply with legal obligations, or resolve disputes. When no longer required, we delete or de-identify it.
6) Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No system is 100% secure; please use caution when sharing personal details online.
7) Your Choices & Rights
- Access/Update/Delete: request a copy, correction, or deletion of your information.
- Opt-out of messages: reply “STOP” to texts or email info@wholehealthadvisors.com.
- Cookies/Tracking: adjust browser settings to block or limit cookies (some features may not work).
8) Cookies & Analytics
We may use cookies and similar technologies to remember preferences, secure the site, and understand aggregate trends. You can control cookies via browser settings.
9) Children’s Privacy
Our site is not directed to children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
10) Links to Other Sites
We may link to third-party sites such as healthcare.gov. We are not responsible for their content or privacy practices.
11) Changes to This Policy
We may update this Policy from time to time. The “Effective” date above reflects the latest version. Material changes will be posted on this page.
12) Contact Us
- Email: info@wholehealthadvisors.com
- Mail: Whole Health Advisors, Orlando, FL
If you have accessibility needs, contact us for this Policy in an alternative format.